FAQs
ABOUT HOUSE OF NEON
WHAT IS HOUSE OF NEON?
House of Neon is a leading provider of high-quality neon signs, offering both pre-made designs and fully customizable options. We specialize in creating vibrant and eye-catching neon signs that are perfect for homes, businesses, events, and gifts.
WHAT MAKES YOUR NEON SIGNS DIFFERENT FROM OTHERS?
Our neon signs are crafted using top-quality materials and the latest LED technology, ensuring they are energy-efficient, long-lasting, and safe to use. We offer a wide range of designs, and our customization options allow you to create something truly unique.
HOW ARE YOUR NEON SIGNS MADE?
Our neon signs are designed and hand assembled by skilled craftsmen and women. We take pride in ensuring that every sign meets our high standards for quality and durability, with a rigorous quality check on every unit.
DO YOU HAVE A PHYSICAL STORE OR SHOWROOM?
Currently, we operate exclusively online. This allows us to offer a wider range of products and pass savings on to our customers. However, we do provide detailed product descriptions and images to help you make the best choice. You can contact our (real and human) support team if you need any help.
PRODUCTS & CUSTOMIZATION
WHAT PRODUCTS DOES HOUSE OF NEON OFFER?
We offer a wide selection of neon signs, including pre-designed options, customizable signs, and themed collections. Our products are perfect for adding a pop of color to your space or making a statement with personalized designs.
CAN I CUSTOMIZE A NEON SIGN?
Yes, you can! We offer a comprehensive customization service where you can choose your text, font, colors, and design. You can also upload a logo for B2B orders. Visit our Custom Neon Sign page to start creating your perfect sign.
ARE YOUR NEON SIGNS ENERGY EFFICIENT?
Absolutely. Our neon signs use LED technology, which is not only energy-efficient but also safe to use. They consume minimal electricity and have a much longer lifespan compared to traditional neon signs.
CAN I USE MY NEON SIGN OUTDOORS?
Most are designed for indoor use only. However if you want to use your neon sign outdoors please contact us as it requires special power supply and coating.
HOW MUCH DOES A CUSTOM SIGN COST?
The price will depend on your design, the dimensions, and the length of the LED tube used to create your masterpiece.
To find out the exact price of your custom LED Neon Sign, you can submit your custom design and we will get back to you ASAP with a custom quote. If it's urgent, just mention it in your message and we'll do our best to get back to you even quicker.
If you’d like to discuss with someone first or if you have any questions, send us an email at hello@houseofneon.com and we'd be happy to help!
WHAT KIND OF BACKING DO YOU USE FOR YOUR SIGNS?
All of our neon signs are mounted on a transparent acrylic board. This allows you to be able to easily mount or hang the sign in your home and ensures that it will have a sturdy and reliable hang.
We offer 3 different types of acrylic backing:
(1) Cut to Letter
This style is our most popular and minimalist. This simple backing holds the letters together while having little to no backing showing when turned on.
It's the perfect backing if you decide to go for a text-based neon sign.
We also recommend using this backing if you decide to permanently mount your LED neon sign to a wall.
(2) Cut to Shape
The acrylic board is cut following the shape of the neon. This style is still minimalist while providing more stability.
We recommend using the cut-to-shape if you are looking for a stronger sign, perhaps one that will be moved or for a specific logo design.
This is also the right backing type is you want to hang your sign from the ceilling or in front of a window, instead of mounting it on a wall.
(3) Cut to Board
With the Full-Board the sign is mounted to a full acrylic board (rectangle or squared). We recommend using a full board if you will hang it from the ceiling or if you plan to use it for for events, and will need to move your neon often.
SHIPPING & DELIVERY
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
For pre-made signs, orders are typically processed and shipped within 1-2 business days. Custom orders may take 2-5 days, depending on the complexity of your design. Shipping times will vary based on your location but are generally between 5-12 days.
WHAT IS THE COST OF SHIPPING?
We offer free standard shipping on all orders over $99 within the US. For smaller orders, a flat-rate fee applies. Expedited shipping options are available at checkout for an additional fee.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries around the world. Shipping rates and delivery times will be calculated at checkout based on your destination.
CAN I TRACK MY ORDER?
Yes, once your order has shipped, you will receive a tracking number via email.
ORDERING & PAYMENT
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods. All transactions on our site are processed securely to protect your information.
DO YOU OFFER BULK DISCOUNTS FOR LARGE ORDERS?
Yes, we provide discounts for bulk orders, which are ideal for businesses, events, or special occasions. Please contact us with your requirements, and we’ll provide a custom quote.
DO YOU OFFER GIFT CARDS?
Unfortunately, we do not offer gift cards at the moment. We are hoping to add this feature soon.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We accept returns on non-customized products within 30 days of purchase, provided they are in their original condition and packaging. Unfortunately, we cannot accept returns on custom orders unless there is a defect or error on our part.
WHAT IF MY SIGN ARRIVES DAMAGED?
If your neon sign arrives damaged, please contact us within 48 hours of receiving your order. We’ll arrange for a replacement or a refund, depending on the situation. Please retain all original packaging for return shipping. Also, we're sorry.